TOP
FAQ
About the Company & General Services
1. What is the Western Union® International Money Transfer Service via Convenience Stores?
2. What is MTCN?
3. Which languages are supported?
4. What type of company is Western Union®?
5. Please provide the contact information for Western Union®.
6. If before receiving the money, Western Union® were to become bankrupt, is the money covered?
Pre-registration
1. Is there a pre-registration fee? Is there a service contract fee when applying to use the International Money Transfer Service?
2. Are there any usage conditions? Who can use this service? Who can use Western Union® Money Transfer service?
3. Where is Pre-Registration Form available from?
4. How do I apply? What do I need to apply?
5. Do I need to pre-register in order to send money?
6. How long is the registration valid for?
7. Is it possible to apply for the International Money Transfer Service without opening a bank account?
8. Is it possible to apply under a corporate name? Is it possible to send money to a corporate name?
9. What documents can I use to verify my identity?
10. Will the documents that verify my identity be returned?
11. I would like to change my registered information. What do I do?
Applying for Money Transfer Service
1. Are there restrictions on the number and amount of money transfer? How much money can I send? What is the upper limit of the paid-in amount?
2. Are there any restrictions on the use or the purpose of the Money Transfer Service?
3. How is the exchange rate calculated or applied?
4. I want to check the status of the transaction after sending money. After I pay, I would like to check to make sure the transaction was paid out successfully.
5. What should I take with me in order to send money?
6. After completing the money transfer service application, how long do I have to pay for the service?
7. What are the service hours for applying for money transfer?
8. [ Changes After Sending Money ] Can you make changes to the transaction (currency, Receiver, country, amount sent, etc.) after the money has already been sent overseas.
9. What is a ticket?
10. What is a receipt?
About Refunds
1. Is it possible to cancel an international money transfer after sending it and receive a refund?
2. How do I receive the refund? How long will it take?
3. How much is the transaction fee for a refund?
4. Why do I have to pay a transaction fee for refunds to Western Union International Money Transfer Service via Convenience Stores?
Receiving Money
1. Is there a service fee when receiving the money transfer? Is there a fee or expense that the Receiver must pay?
2. Which countries can funds be sent to?
3. I want to receive or pick up money from a convenience store in Japan, what do I need to do?
4. Can I send the MTCN (Money Transfer Control Number) to the Receiver via email?
5. How do I receive the money transfer?
6. How can I find out if the money transfer was received or not?
7. How is the Western Union® money transfer paid out?
About the Web Service
1. Can I register with the service via the website and get a User ID?
2. I am a registered user.What kind of support services are available on the Website?
3. I am a registered user.What kind of support services are available on the mobile phone?
4. Can I apply for money transfer from the website or from a mobile phone?
5. Can I complete money transfer by applying via the website?
6. Will the payout amount be fixed when I apply for money transfer on the website?
7. I have just applied for money transfer via the website, and I want to change sender's information now. But I cannot. Why is this?
8. I failed to make payment in 30 minutes after receiving a ticket from Kiosk terminal. So the ticket is invalid now. What can I do?
Fraud Prevention
1. There was a withdrawal that I wasn't aware of. It might have been an act of fraud.
2. What type of fraud cases should I be careful of, in terms of frequently used methods or tricks?
3. I received an email from a person posing as a Western Union® employee. What should I do?
4. Can I delay or hold payment for the money that was sent, to ensure the security of the money by using a "Test Question?"
5. Can I use the Service for purchasing from online auctions?
6. If I am suspicious of fraudulent activity, or if I fall victim to fraud, what should I do?
7. Is there anything else I should be careful about?
Withdraw from Western Union® Service
1. I want to cancel my International Money Transfer Service, what do I need to do?
2. Can I cancel the registration at any time?
FAQ
About the Company & General Services
Pre-registration
Applying for Money Transfer Service
About Refunds
Receiving Money
About the Web Service
Fraud Prevention
Withdraw from Western
Union® Service
9:00-22:00, everyday
Supported languages
9:00-22:00, everyday
http://www.westernunion.co.jp
http://m.westernunion.co.jp
Corporate Profile
Western Union® International Money Transfer
SM
Terms and Conditions
Statement of Important Matters
DSK Privacy Policy
(in Japanese Only)
