• FAQ
  • About the Company & General Services


About the Company & General Services

1. What is the Western Union® International Money Transfer Service via Convenience Stores?

This service allows the customer to send money in yen to an individual (who is screened by criteria designated by our company and already registered) who lives overseas and then convert the amount into the specified currency.

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2. What is MTCN?

MTCN (Money Transfer Control Number) is the transaction number that is issued when you make a money transfer request. You are required to show this number at the counter in order to receive the money, so please be sure to tell the number to the Receiver correctly, to avoid any mix ups with other money transfers. Be careful when handling this number and do not share this information with any other people except the Receiver. Western Union®,DSK and the participating convenience store shall not be responsible for any damages incurred if a third party, other than the customer or Receiver, uses the MTCN or other information concerning the money transfer.

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3. Which languages are supported?

The following languages are supported.
Japanese, English, Chinese, Tagalog, Spanish, Portuguese ,Thai, Indonesian and Vietnamese.

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4. What type of company is Western Union®?

Western Union® has more than 140 years of experience in the money transfer business, offering a swift and secure International Money Transfer Service for our customers all over the world.

Today, Western Union® is the largest international money transfer business in the world, providing a swift and secure money transfer service for both individual and corporate customers all over the world.

Western Union® currently has more than 210 locations in Japan that offer individual customers a swift, convenient and secure International Money Transfer Service. Western Union® service locations are continuously being expanded. Our International Money Transfer Service is available overseas with more than 500,000 Agent locations, covering more than 200 countries all over the world.

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5. Please provide the contact information for Western Union®.

Please call the Western Union® customer service center at(0034-800-400-733; Free Dial: Mobile phone/PHS are accepted).
(9:00-22:00, everyday)

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6. If before receiving the money, Western Union® were to become bankrupt, is the money covered?

The customer's money is covered.

Western Union® has a contract with Mizuho Bank to ensure or cover the money through a performance bond.

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