FAQ

Pre-registration

1. Is there a pre-registration fee? Is there a service contract fee when applying to use the International Money Transfer Service?

There are no pre-registration fees; it does not cost any money to apply. There are also no annual fees.

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2. Are there any usage conditions? Who can use this service? Who can use Western Union® Money Transfer service?

Anyone meeting the following conditions may use the service:

a. resident of Japan and can submit the identification documents set forth in the User Registration Form

b. 18 years or older at the time of registration

c. has more than one month of remaining period of stay

d. understands the content of the User Registration Form and Terms and Conditions

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3. Where is Pre-Registration Form available from?

There are 4 ways to obtain User Registration Form.

1. Click on the "For new registration" to download and print out the application form. (by filling out on the screen)

2. Click on the "For new registration" to download and print out the application form. (by printing it out first and filling by hand)

3. Click on the "Apply for the International Money Transfer Service" to make a request for the application form via standard mail.
Then, we shall send the application form via standard mail to the address you entered in the registration form.

4. Call the DSK support center.
We shall process your request via standard mail.

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4. How do I apply? What do I need to apply?

1. Send User Registration Form and identification documents that can verify your identity via standard mail, and pre-register the Receiver's information.

2. We shall issue the Western Union® International Service Registration Card with your ID on it and send it to you via standard mail.

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5. Do I need to pre-register in order to send money?

Yes. Our services are available only to those customers who have completed the pre-registration, so you need to pre-register to use the service.

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6. How long is the registration valid for?

It is valid as long as the customer is eligible to use the services.

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7. Is it possible to apply for the International Money Transfer Service without opening a bank account?

It is not necessary to open a bank account for this service.
You can send money without a bank account.

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8. Is it possible to apply under a corporate name? Is it possible to send money to a corporate name?

You cannot apply under a corporate name. You cannot send money to a corporate name either.

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9. What documents can I use to verify my identity?

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10. Will the documents that verify my identity be returned?

We apologize, but unfortunately we shall not return any public certificates or utility bills, receipts, etc., that are sent with the application.

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11. I would like to change my registered information. What do I do?

data such as follows can be changed from the website.

・Source of funds
・your e-mail address
・your phone number
・your occupation
・your employer
・your bank account for receiving refunds
・receivers information

※If you have an outstanding application not yet paid for, you will be unable to change sender's information nor receiver's information.(Please refer to the Q7 of the WEB Service FAQ)

For others, call the DSK support center. We shall process your request.

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