Call the Western Union® customer service center at (0034-800-400-733; Free Dial: Mobile phone/PHS are accepted).
(9:00-22:00, everyday)
The following methods are sometimes used, so be careful if you come across the described situations.
If you receive an email from someone posing as a Western Union® employee but you are unsure if it is true, be cautious and avoid clicking on a link embedded in that email.
It is likely that the email is actually a method called "Phishing" which attempts to lure important individual information from you.
If you receive a suspicious email, please forward it to: customerservice@westernunion.com
Western Union® will never send you an email asking you for your user ID, password or credit card information.
With regard to the "Test Question" service, some countries and regions offer this service as a method when the transaction is urgent so as to verify the identity of the Receiver when the prescribed documents are not available. This service is not provided with the express purpose to delay or hold payment, or to ensure the security of the money. In most countries, if the Receiver shows valid documents that verify his or her identity, the money transfer is paid out, even when the answer to the Test Question is not known by the Receiver. In Japan, the "Test Question" service is not available to receive payment for the money transfer.
Please note that Western Union® International Money Transfer Service via Convenience Stores can NOT be used for product purchases, including those from online auctions.
If you receive a suspicious invitation via telephone, standard mail or email, etc., contact the police or the public organization that handles consumer related problems.
If you think you are a victim of fraud, report it right away to the police.
Your should use this money transfer service for people that you know well. When purchasing a product or service using the money transfer service offered by our Western Union® Agent locations, be sure to thoroughly check the credibility of the seller yourself. Western Union®, DSK and the participating convenience store shall not be responsible at all for any problems concerning undelivered products or the quality of the service purchased, etc.
If you receive instructions from an unknown third party in response to a question made by Western Union®, please cancel the money transfer transaction immediately, due to the high risk of fraudulent activity. Each party involved is responsible for security. Always check the latest methods or tricks being used in cases of fraud.
Be cautious when you think that the situation is too good to be true, as it is most likely a case of fraud.
9:00-22:00, everyday
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