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Request to customers who were not able to send mon

Request to customers who were not able to send money due to high volume of traffic since May 3rd

Since May 3rd, there was an incident where some customers were not able to make remittance application from Famiport or Kstation.
If the following message appears many times while making the remittance application,
we are very sorry for the trouble but kindly contact the DSK International Money Transfer Support Center.

【Message displayed on Famiport / Kstation】
To our valued customers, we are currently experiencing an exceptionally high volume of traffic,
Please try again shortly. We are sorry for any inconvenience caused.

DSK International Money Transfer Support Center
Tel: 0120-3630-44 (Toll Free)
Hours: 9:00-22:00 (Open Everyday)

For this situation, you may also receive a telephone call from the DSK International Support Center.

We are very sorry for any inconvenience.

Notice of Maintenance conclusion notice

The maintenance operations have been concluded.
Services are now available for use.
We apologize for the inconvenience and we look forward to your continued patronage of our services.

Notice of Maintenance (April 9 2017)

We will undergo system maintenance as specified below.
During the maintenance, the Western Union International Money Transfer Service via Convenience Store will be unavailable.
We apologize for any inconvenience caused and appreciate your understanding.

【Scheduled date and time】 April 9 2017, from 10:30 to 14:00

Money transfer procedures through Famiport or Kstation or the website, as well as payment of money transfers at convenience stores will not be possible.
Also, regarding transactions in which funds have already been sent, it will not be possible to receive the funds in the destination to which they were sent.
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Inquiries about our services

International Money Transfer Support Center 0120-3630-44 (Toll Free: Mobile phone/PHS are also accepted)

9:00-22:00, everyday

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